HOW TO INSTALL PLANET FITNESS VIRTUAL PLAYER
Download the installation file from our website or click on the link in the installation mail received during your subscription.
Follow the steps and click OK for every window.
Install PLANET FITNESS VIRTUAL PLAYER.
THE MESSAGE "MSVCR100 is not present ..." APPEARS
Please download the Visual C ++ file available in the installation email.
If you do not have the mail, click on this link to download it.
AN UPDATE WINDOWS REMAINS DISPLAYED
An "Update" window remains displayed, you cannot launch the player.
Press the "Windows" key (between Crtrl and Alt at the bottom left of the keyboard). The taskbar is displayed at the bottom.
Right click on the icon "MG update"> close the window "update".
Restart the Player > the update will be automatically relaunched.
If a pop-up "Do you want to allow this program"appears, click "Yes".
HOW TO DOWNLOAD CLASSES
The classes are automatically downloaded. Once the player is downloaded (link in the installation email) you just need to enter your username and your password.
Choose the location where you want to stock the classes.
The message "Download in progress" is displayed at the top left of the player. When it disappears, the classes are downloaded.
The download duration depends on the number of classes and the speed of your internet broadband. (we recommend to connect the computer to an RJ45 ethernet cable for download).
You can, however, build your schedule even if the classes are not downloaded.
HOW TO GET THE NEW CLASSES
About every 3 months the new editions of each category will be downloaded automatically to your player.
See "How to download classes" to configure automatic download.
All new classes orders are made directly to the supplier (LESMILLS).
To know the availability of new class editions, we invite you to contact your supplier.
CLASSES SAG OR FREEZE
Ensure that your computer meets the minimum requirements: Windows 7 or higher, Intel i3 or higher than 3 GHz, 4 GB RAM, 500 GB minimum, resolution of 1280 x 720 and above, and high speed internet broadband.
If the problem persists, open the computer's Task Manager (Ctrl + Alt + Supp). Observe the resources used during the class lecture. Check all background tasks.
If the problem persists contact our hotline at support@mg-instore.com.
PLANNED CLASSES DO NOT WORK
Esnure that your computer meets the minimum requirements: Windows 7 or higher, Intel i3 or higher than 3 GHz, 4 GB RAM, 500 GB minimum, resolution of 1280 x 720 and above, and high speed internet broadband.
Check if you have only one "Windows" session. The name of the session must be "administrator" and not contain any accent, space or special characters.
Check if an exception is created for the player through your antivirus.
I DO NOT KNOW THE SETTINGS ACCESS CODE
Click on the settings (Top left button of the interface, man with padlock).
Type **[day x month]##
Example: todayt is the 20th of December: 20 x12 = 240 you have to type **240##
Pop-up appears. Click "OK" twice. Your code is reset.
Set a new code.
HOW TO CHOOSE AND LAUNCH A CLASS?
If your computer or tablet is self-service, make sure you are in touch mode in the settings (Top left button of the interface, man with padlock).
On the main interface, click on the "Planet Fitness" thumbnail, choose a category, an edition, duration and click on "Play" to launch a class.
CREATE A PLANNING
Access the settings window (Top left button of the interface, man with padlock) > Scheduling Management > Click on "+" signe below a Day > Choose a class.
In the drop-down list, 4 possible modes : Selection (class of your choice from the existing list), Last classes (last class downloaded) / Random (a class of the list will be randomly launched) / Random same time (a class of the list will be randomly launched but you define the duration).
By checking the Priority box, you give priority to planning, even if a class has been started in Instant play. You will be able to stop the scheduled class after 5 minutes.
If you check Mandatory, the scheduled class cannot be stopped.
BROADCASTING VIDEOS BETWEEN CLASSES
In the Settings (Top left button of the interface, man with padlock) > Check Enable video between classes.
Choose a theme from the drop-down list.
When the video is launched, if you only have one screen to broadcast, touch the screen, a pause button appears to exit the video at the bottom right.
BROADCAST BACKGROUND VIDEOS FOR LIVE CLASS WITH A COACH
In Settings (Top left button of the interface, man with padlock) > Backgrounds management > Click on a thumbnail to launch a background.
You also have the possibility to add it in the planning (see "CREATE A PLANNING")
AUTOMATIC START OF PLANET PLAYER AT THE START OF THE COMPUTER
Click on the settings (Button at the top left of the interface, man with padlock).
Check the "Start on system startup" box.
The player will be automatically launched every time the computer starts.
ACCESSING THE INTERFACE DURING CLASS READING
If you have 2 screens, you can display the player’s interface on one side and classes on the other one.
To do this, change the computer display to "extended screen".
(on your desktop > Click on "Display Settings" > at the bottom of the window in "Multiple Views" choose "Expand These Views").
Identify your touch screen and make it to your main screen.
If the screens are inverted, in the player settings > Video Display > select the other screen. ex: if screen 1 appears, select screen 2.
I NEED TO CHANGE MY PC
Download the installation file on our website or click the link of the installation email received during your subscription.
Install the Planet Fitness Virtual Player, enter your username and password.
Planet Fitness Virtual Player can only be installed on one computer, so it will ask you if you want to activate the software on this computer. Click OK.
The Planet Fitness Virtual Player is now active and automatically downloads classes.
PAUSE OR STOP THE CLASS
If you have only one screen: during the class, click at the bottom on the screen. A Pause button appears at the bottom right.
Click to pause the class and return to the Player interface.
If you have two screens: during the class, the Pause button is accessible to the right of the interface.
CAN WE NAVIGATE THROUGH THE VIDEO?
The video format is encrypted so the navigation through the videos is not possible. You cannot forward or rewind the video.
However, you can pause or stop the video.
I CANNOT LAUNCH A CLASS
Be sure to be on an administrator session and check your Windows username. It must not contain special characters or spaces.
If so, create a new user session.
Make sure you have no antivirus, no windows account control, no active windows defender.
Check if the classes are well downloaded. In documents > mediatv. Also check if the player get the classes at the right place.
(settings > Location of the directory of videos).
MY ANTIVIRUS IS BLOCKING THE PLAYER
Go to the antivirus settings, search for the "Exception" section.
Create an exception for the Virtual Player. The antivirus will no longer block the program.
MAC VERSION
Planet Fitness Virtual Player is only supported by Windows.
MOBILE VERSION
Planet Fitness Virtual Player is not supported on mobile device.
MY INTERNET CONNECTION IS DOWN
For security reasons, the Planet Fitness Virtual Player must be reconnected to our server every 3 days.
If your internet connection is down for more than 3 days, connect your phone to "connection sharing" in order to reactivate the player for 3 days.
HOW TO CLOSE THE PLAYER?
First method :
Click on the settings (Button at the top left of the interface, man with padlock).
Click on the icon with the 4 inward arrows at the top right of the settings window.
You can now close the player with the red cross at the top right of the screen.
Second method :
Click on the settings (Button at the top left of the interface, man with padlock).
MY HARDRIVE IS FULL
As a reminder, the minimum requirements for the player are 500 GB.
Courses can be stored on an external hard drive (see procedure below).
CHANGE COURSE STORAGE LOCATION
Check the capacity of your hard drives. Make sure that the courses are saved on the disk with the largest capacity.
If this is not the case, access the player settings (button at the top left character + padlock).
Type your parameter code (if you forget this code, please see the section "I don’t know the code to access the settings").
In the settings window, click "Video Directory Location" and set the new storage location.
Just click D: to store on your D disk.
Start the player again. The player restarts the download of courses to the new location.
RECOVERY OF THE COURSES ALREADY DOWNLOADED
Open the 'Documents" folder on your computer. Then open the "mediatv" folder.
Cut paste all the content into the new "mediatv" file that appears on your new hard drive.
Restart the player.